TERMS & CONDITIONS
TERMS AND CONDITIONS
Version: 1.0
Effective Date: September 2026
1. Introduction
These Terms and Conditions ("Terms") constitute a legally binding agreement between Transformation Logistics Company, Commercial Registration No. 7017320214, operating under the trade name Haulerz ("Haulerz", the "Company", "we", "our", or "us"), and every individual or legal entity accessing or using the Haulerz Platform ("User", "Customer", "you", or "your").
These Terms govern your access to and use of the Company's website, mobile applications, customer portals, driver applications, application programming interfaces (APIs), digital integrations, customer support channels, and all transportation, logistics, delivery, and related services made available through the Platform.
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with the Company's Privacy Policy and any other policies or service-specific terms published by the Company.
If you do not agree with these Terms, you must immediately discontinue use of the Platform.
2. About Haulerz
Haulerz is a technology-enabled logistics platform that facilitates the arrangement and management of transportation services.
Transportation services available through the Platform may be performed by:
- Vehicles owned or operated by the Company;
- Drivers employed by the Company;
- Independent drivers contracted by the Company;
- Licensed third-party transportation companies engaged by the Company;
- Other logistics partners approved by the Company.
The Company retains sole discretion to determine the transportation provider assigned to each shipment based on operational efficiency, availability, shipment characteristics, geographical considerations, customer requirements, regulatory obligations, and other operational factors.
Nothing in these Terms guarantees that a particular Driver or Transportation Company will be assigned to any shipment.
3. Definitions
For purposes of these Terms, the following expressions shall have the meanings set out below unless the context requires otherwise.
Account
A registered user profile created to access the Platform.
Customer
Any individual or legal entity requesting transportation or logistics services through the Platform.
Company
Transformation Logistics Company, operating under the trade name Haulerz.
Driver
An individual authorized by the Company to perform transportation services, whether employed directly by the Company or engaged through an approved contractual arrangement.
Transportation Company
A licensed transportation provider contracted by the Company to perform transportation services on behalf of Haulerz.
Platform
The Company's website, mobile applications, digital portals, APIs, integrated systems, and any electronic services operated under the Haulerz brand.
Shipment
Any goods, parcels, documents, merchandise, packages, or other items accepted for transportation through the Platform.
Proof of Delivery (POD)
Any method approved by the Company to confirm successful delivery, including but not limited to:
- One-Time Password (OTP);
- Electronic signature;
- Digital confirmation;
- Photographic evidence;
- GPS verification;
- Any other verification method approved by the Company.
Services
Transportation, logistics, delivery, shipment management, tracking, warehousing (where applicable), scheduling, and any other services provided through the Platform.
User
Any person or legal entity accessing or using the Platform.
4. Eligibility
To use the Platform, Users must:
- Have the legal capacity to enter into binding contracts under applicable law;
- Provide accurate, complete, and current registration information;
- Maintain the accuracy of their account information;
- Use the Platform only for lawful purposes;
- Comply with all applicable laws and regulations.
The Company reserves the right to refuse registration or access where eligibility requirements are not met.
5. User Accounts
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their accounts.
Users shall:
- Maintain accurate account information;
- Keep passwords confidential;
- Protect verification codes;
- Notify the Company immediately of unauthorized account access;
- Use only one account unless otherwise authorized by the Company.
The Company may suspend, restrict, or terminate accounts where fraudulent, abusive, unlawful, or unauthorized activity is suspected.
6. Description of Services
The Platform enables Customers to request transportation services for eligible shipments.
Services may include:
- Same-day delivery;
- Scheduled transportation;
- Business logistics;
- Parcel delivery;
- Document delivery;
- Vehicle-based transportation services;
- Corporate logistics solutions;
- Additional logistics services introduced by the Company from time to time.
The scope, availability, pricing, and service levels may vary depending on location, shipment type, operational capacity, weather conditions, regulatory restrictions, and other operational considerations.
The Company does not guarantee uninterrupted availability of the Platform or any specific transportation service.
7. Booking Requests
Customers may submit transportation requests through the Platform by providing complete and accurate shipment information.
Booking information may include:
- Pickup address;
- Delivery address;
- Contact information;
- Shipment description;
- Weight;
- Dimensions;
- Delivery instructions;
- Preferred service options.
Submission of a booking request does not constitute acceptance by the Company.
A transportation request becomes confirmed only after it has been accepted through the Platform.
The Company reserves the right to reject, cancel, postpone, or modify any booking request where operational, legal, regulatory, or safety considerations require.
8. Driver Assignment and Transportation Providers
The Company operates a technology-enabled logistics platform that coordinates transportation services using its own operational resources and, where appropriate, qualified third-party transportation providers.
The Company reserves the exclusive right to determine the Driver, vehicle, Transportation Company, or logistics partner assigned to perform any Shipment.
Assignment decisions may be based on factors including:
- Driver availability;
- Vehicle suitability;
- Shipment characteristics;
- Pickup and delivery locations;
- Operational capacity;
- Service level requirements;
- Traffic conditions;
- Weather conditions;
- Regulatory requirements;
- Health and safety considerations; and
- Any other operational factors deemed relevant by the Company.
The Customer shall not have the right to request or require assignment of a specific Driver or Transportation Company unless the Company expressly agrees otherwise in writing.
The Company may reassign a Shipment at any time before or during transportation where reasonably necessary to ensure operational continuity, service quality, safety, or regulatory compliance.
9. Pickup Procedures
The Customer is responsible for ensuring that the Shipment is ready for collection at the agreed pickup location and during the scheduled pickup window.
Unless otherwise agreed in writing, the Customer shall:
- Ensure that the Shipment is properly packaged;
- Ensure that the Shipment complies with applicable laws;
- Ensure that pickup information is accurate;
- Ensure that an authorized representative is available at the pickup location;
- Provide any special handling instructions before dispatch;
- Cooperate with the Driver during collection.
The Driver may inspect the Shipment solely to verify that it appears suitable for transportation and complies with applicable safety and operational requirements.
Such inspection shall not constitute acceptance of responsibility for the nature, condition, legality, quantity, quality, or value of the Shipment.
10. Packaging Requirements
The Customer bears sole responsibility for ensuring that all Shipments are properly packaged for transportation.
Packaging must be sufficient to protect the Shipment against reasonably foreseeable transportation risks.
Where applicable, packaging should:
- Protect fragile contents;
- Prevent leakage;
- Prevent contamination;
- Maintain product integrity;
- Prevent unauthorized access;
- Protect temperature-sensitive items;
- Comply with applicable legal requirements.
The Company reserves the right to refuse transportation of inadequately packaged Shipments.
Acceptance of a Shipment shall not be interpreted as confirmation that the packaging is adequate.
11. Shipment Information
The Customer warrants that all information submitted regarding a Shipment is accurate, complete, and truthful.
This includes, without limitation:
- Shipment description;
- Quantity;
- Weight;
- Dimensions;
- Declared value where applicable;
- Pickup address;
- Delivery address;
- Contact information;
- Handling instructions;
- Temperature requirements where applicable.
The Company may rely upon information provided by the Customer without independent verification.
The Customer shall remain solely responsible for losses, delays, additional costs, damages, or regulatory consequences arising from inaccurate or incomplete Shipment information.
12. Prohibited Shipments
The Company reserves the right to refuse, suspend, cancel, or terminate transportation of any Shipment that violates applicable laws, regulations, public safety requirements, or Company policies.
Without limitation, the following items may not be transported through the Platform unless expressly authorized by the Company in writing and permitted by applicable law:
- Illegal goods;
- Controlled substances;
- Narcotics;
- Weapons and ammunition;
- Explosives;
- Hazardous chemicals;
- Radioactive materials;
- Human remains;
- Live animals, unless specifically approved;
- Counterfeit goods;
- Stolen property;
- Currency exceeding applicable legal thresholds;
- Precious metals or gemstones unless specifically agreed;
- Highly perishable goods requiring specialized handling not offered by the Company;
- Goods prohibited by Saudi laws or governmental authorities.
The Company may inspect or reject any Shipment where it reasonably believes that transportation may expose the Company, its personnel, Customers, Drivers, Transportation Companies, or the public to legal, operational, or safety risks.
13. Restricted Shipments
Certain categories of goods may require special approval, specialized equipment, or additional contractual arrangements before transportation.
Examples include:
- Refrigerated goods;
- Frozen products;
- Pharmaceutical products;
- Medical equipment;
- High-value goods;
- Confidential documents;
- Oversized cargo;
- Heavy cargo;
- Dangerous goods permitted under applicable law.
Acceptance of such Shipments shall be entirely at the Company's discretion.
Additional charges, operational requirements, documentation, or insurance requirements may apply.
14. Shipment Inspection
To the extent permitted by applicable law, the Company reserves the right to inspect, scan, verify, or request additional information regarding any Shipment where reasonably necessary to:
- Verify compliance with applicable laws;
- Protect public safety;
- Prevent fraud;
- Protect Drivers and personnel;
- Confirm shipment information;
- Investigate suspected prohibited goods.
Inspection shall not create any obligation upon the Company to verify the legality, quality, authenticity, ownership, or value of any Shipment.
15. Pickup Delays
Customers shall ensure that Shipments are available at the agreed pickup location during the scheduled pickup period.
Where a Shipment is unavailable upon the Driver's arrival, the Company may:
- Allow a reasonable waiting period;
- Reschedule pickup;
- Cancel the booking;
- Apply waiting charges where applicable;
- Apply cancellation fees where applicable.
The applicable waiting period may vary depending on the type of service, operational requirements, and service level selected.
16. Customer Responsibilities During Pickup
The Customer agrees to:
- Provide safe access to the pickup location;
- Ensure that the Driver can safely load the Shipment;
- Cooperate with reasonable operational instructions;
- Provide accurate recipient details;
- Ensure that the Shipment complies with all applicable legal requirements;
- Disclose any special handling requirements before transportation begins.
The Company may refuse service where pickup conditions create unreasonable operational or safety risks.
17. Refusal of Service
The Company reserves the right, at its sole discretion, to refuse, suspend, postpone, or terminate any transportation service where:
- Information provided is inaccurate;
- Applicable laws prohibit transportation;
- Safety concerns exist;
- The Shipment is inadequately packaged;
- Payment authorization cannot be obtained;
- Fraud is suspected;
- Abuse of the Platform is detected;
- Operational limitations prevent safe transportation;
- Force Majeure events occur; or
- Any other circumstance reasonably justifies refusal in order to protect the Company, its personnel, Customers, Drivers, Transportation Companies, or the public.
The exercise of this right shall not, by itself, constitute a breach of these Terms.
18. Transportation and Delivery
Following successful collection of a Shipment, the Company shall use commercially reasonable efforts to transport the Shipment to the designated delivery location in accordance with the selected service level.
Estimated delivery times are provided solely for planning purposes unless expressly agreed otherwise in writing.
The Company does not guarantee delivery within any specific period except where a separate written Service Level Agreement (SLA) expressly provides otherwise.
Delivery times may be affected by circumstances including:
- Traffic congestion;
- Weather conditions;
- Road closures;
- Government restrictions;
- Public events;
- Security incidents;
- Customs or regulatory inspections where applicable;
- Customer availability;
- Force Majeure events;
- Other operational circumstances beyond the Company's reasonable control.
19. Delivery Procedures
The Customer shall ensure that the Recipient is available to receive the Shipment at the designated delivery location.
The Company may require verification before releasing a Shipment.
Verification methods may include:
- One-Time Password (OTP);
- Electronic signature;
- Government-issued identification where appropriate;
- Digital confirmation;
- Photographic confirmation;
- GPS confirmation;
- Other verification methods approved by the Company.
The Company may refuse to release a Shipment where reasonable doubts exist regarding the identity or authority of the Recipient.
20. Proof of Delivery (POD)
Unless otherwise agreed, delivery shall be deemed completed once an authorized Proof of Delivery (POD) has been successfully obtained.
Proof of Delivery may consist of one or more of the following:
- Successful OTP verification;
- Recipient's electronic signature;
- Delivery confirmation through the Platform;
- Delivery photograph;
- GPS confirmation;
- Digital timestamp;
- Confirmation from an authorized representative;
- Any other verification method approved by the Company.
Electronic records maintained by the Company shall constitute prima facie evidence that delivery has occurred, unless proven otherwise.
21. Delivery to Authorized Persons
Unless the Customer provides written instructions to the contrary, the Company may deliver a Shipment to:
- The named Recipient;
- Any individual reasonably appearing to be authorized to receive the Shipment at the delivery address;
- A reception desk;
- Building management;
- Mailroom personnel;
- Security personnel;
- Warehouse personnel;
- Any person reasonably believed to be authorized by the Recipient.
The Company shall not be liable where delivery is completed in good faith to a person reasonably believed to have authority to accept the Shipment.
22. Failed Delivery Attempts
A delivery attempt may be deemed unsuccessful where:
- The Recipient is unavailable;
- The delivery address is inaccurate or incomplete;
- Access to the premises is unavailable;
- Delivery is refused;
- Required verification cannot be completed;
- Safety concerns prevent delivery;
- Circumstances beyond the Company's reasonable control prevent completion.
Following an unsuccessful delivery attempt, the Company may, at its discretion:
- Attempt redelivery;
- Contact the Customer;
- Contact the Recipient;
- Return the Shipment;
- Store the Shipment temporarily where available;
- Apply additional transportation, storage, or administrative charges.
23. Undeliverable Shipments
Where a Shipment cannot reasonably be delivered despite reasonable efforts, the Company may:
- Return the Shipment to the sender;
- Store the Shipment for a reasonable period;
- Request additional delivery instructions;
- Dispose of the Shipment where legally permitted and where continued storage is impractical.
Where disposal becomes necessary, the Company shall act in accordance with applicable law and commercially reasonable practices.
Reasonable costs associated with storage, return transportation, or disposal may be charged to the Customer.
24. Delivery Delays
The Company shall not be liable for delays resulting from circumstances beyond its reasonable control.
Examples include:
- Traffic incidents;
- Severe weather;
- Road closures;
- Government actions;
- Public emergencies;
- Vehicle breakdowns despite reasonable maintenance;
- Force Majeure events;
- Customer delays;
- Incorrect delivery information.
Where practical, the Company shall use reasonable efforts to keep Customers informed regarding significant delays.
25. Waiting Time
Certain services may include a specified waiting period at pickup or delivery locations.
Where waiting exceeds the period included within the selected service, the Company reserves the right to:
- Apply additional waiting charges;
- Reschedule the transportation service;
- Cancel the transportation request;
- Terminate the delivery attempt.
Applicable waiting periods and charges may vary depending on the service type or commercial agreement.
26. Customer Obligations During Delivery
The Customer agrees to:
- Ensure that delivery information remains accurate;
- Notify the Company promptly of any required delivery changes;
- Ensure that the Recipient is available during the agreed delivery period;
- Cooperate with reasonable delivery verification procedures;
- Ensure lawful acceptance of the Shipment.
The Company shall not be responsible for delays or additional costs arising from the Customer's failure to comply with these obligations.
27. Delivery Instructions
Customers may provide reasonable delivery instructions when placing a transportation request.
The Company shall make reasonable efforts to follow such instructions where:
- They are operationally feasible;
- They do not create safety risks;
- They comply with applicable law;
- They do not require additional services outside the agreed scope.
The Company reserves the right to disregard instructions that conflict with safety requirements, legal obligations, operational procedures, or Company policies.
28. Electronic Delivery Records
The Company maintains electronic operational records relating to transportation services.
Such records may include:
- Booking confirmations;
- GPS tracking information;
- Driver assignment records;
- Pickup confirmations;
- Delivery timestamps;
- OTP verification records;
- Electronic signatures;
- Photographic records;
- System activity logs;
- Customer communications.
Subject to applicable law, these records may be relied upon by the Company as evidence in administrative, contractual, regulatory, or judicial proceedings.
29. Shipment Tracking
The Platform may provide real-time or near real-time shipment tracking functionality.
Tracking information is provided for convenience only and may be affected by:
- GPS availability;
- Mobile network coverage;
- Technical interruptions;
- Device limitations;
- System maintenance;
- Other operational factors.
Temporary interruptions in tracking functionality shall not constitute a breach of these Terms.
30. Delivery Completion
A transportation service shall be deemed completed upon the earliest occurrence of any of the following:
- Successful Proof of Delivery;
- Lawful delivery to an authorized recipient;
- Return of the Shipment in accordance with these Terms;
- Completion of another delivery method agreed by the parties.
Upon completion of the transportation service, the Company's obligations relating to physical delivery of the Shipment shall be deemed fulfilled, subject to any obligations expressly imposed by applicable law.
31. Service Fees
The Customer agrees to pay all applicable fees, charges, taxes, and other amounts associated with the Services requested through the Platform.
Service fees may vary depending on factors including:
- Pickup and delivery locations;
- Distance travelled;
- Vehicle type;
- Shipment size;
- Shipment weight;
- Shipment dimensions;
- Service level selected;
- Delivery urgency;
- Waiting time;
- Additional handling requirements;
- Temperature-controlled transportation;
- Applicable taxes and governmental fees;
- Any additional services requested by the Customer.
All fees displayed on the Platform are subject to verification and final confirmation by the Company.
The Company reserves the right to modify its pricing structure at any time. Any pricing changes shall not affect Services that have already been confirmed unless additional Services are requested after confirmation.
32. Estimates and Quotations
Any quotation, estimate, or indicative price displayed through the Platform is provided for informational purposes only.
The final amount payable may differ where:
- Shipment information changes;
- Weight or dimensions differ from those declared;
- Pickup or delivery locations change;
- Waiting time exceeds the included allowance;
- Additional services are requested;
- Delivery conditions require additional operational effort;
- Governmental fees or taxes change.
The Company shall make reasonable efforts to notify the Customer of material pricing adjustments before completion of the Service whenever reasonably practicable.
33. Electronic Payments
The Platform supports electronic payment methods approved by the Company.
Available payment methods may include:
- Credit cards;
- Debit cards;
- Digital wallets;
- Bank transfers;
- Corporate billing accounts;
- Other payment methods introduced by the Company from time to time.
The Company may engage licensed third-party payment service providers to process electronic payments.
Payment information is processed in accordance with applicable laws and industry security standards.
34. Payment Authorization
By submitting payment information, the Customer represents and warrants that:
- The Customer is authorized to use the selected payment method;
- Payment information provided is accurate;
- Sufficient funds or credit are available;
- The transaction complies with applicable law.
The Company reserves the right to suspend or reject any transaction where payment authorization cannot be obtained or fraudulent activity is reasonably suspected.
35. Invoices
Where applicable, the Company shall issue electronic invoices in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Invoices may include:
- Service description;
- Transportation charges;
- Additional fees;
- Applicable taxes;
- Payment status;
- Invoice reference number.
Electronic invoices shall be deemed valid originals to the extent permitted by applicable law.
36. Taxes
Unless expressly stated otherwise, all applicable taxes, including Value Added Tax (VAT), governmental charges, duties, or similar statutory amounts shall be payable by the Customer.
The Company shall calculate and collect taxes in accordance with the laws and regulations applicable within the Kingdom of Saudi Arabia.
37. Waiting Charges
Where a Service includes a specified waiting period, additional waiting time may be charged in accordance with the Company's applicable pricing schedule.
Waiting charges may apply where delays are caused by:
- Customer absence;
- Recipient absence;
- Delayed loading;
- Delayed unloading;
- Documentation delays;
- Site access restrictions;
- Other Customer-related circumstances.
The applicable waiting period and related charges may differ depending upon the selected Service.
38. Additional Charges
The Company may apply additional charges where reasonably necessary, including but not limited to:
- Extended waiting time;
- Additional delivery attempts;
- Return transportation;
- Specialized handling;
- Temperature-controlled transportation;
- Oversized Shipments;
- Heavy cargo;
- Remote area deliveries;
- Customer-requested route changes;
- Incorrect shipment information;
- Additional labor requirements.
Where reasonably practicable, Customers shall be informed before additional charges are incurred.
39. Cancellations
Customers may cancel transportation requests through the Platform, subject to these Terms.
Cancellation charges may vary depending on:
- Whether a Driver has been assigned;
- Whether the Driver has commenced travel;
- Whether the Shipment has been collected;
- Operational costs already incurred;
- The selected Service.
Once transportation has commenced following Shipment collection, cancellation may no longer be possible except at the Company's discretion.
40. Refunds
Refund eligibility shall depend upon the circumstances of each case and the Company's applicable refund policies.
Refunds may be considered where:
- Payment was processed in error;
- The Service was not provided;
- Duplicate payments occurred;
- A refund is required under applicable law.
Refunds shall not normally be granted where:
- Incorrect information was provided by the Customer;
- The Customer failed to make the Shipment available;
- Delivery failed due to Customer-related reasons;
- Services were successfully completed.
Approved refunds shall generally be processed using the original payment method unless otherwise required by law or agreed by the Company.
41. Promotional Offers and Discounts
The Company may offer promotional campaigns, vouchers, discount codes, loyalty rewards, or similar promotional benefits.
Unless otherwise stated:
- Promotions have no cash value;
- Promotions are non-transferable;
- Promotions may expire;
- Promotions may not be combined;
- Promotions may be withdrawn at any time;
- Promotions remain subject to applicable terms.
The Company reserves the right to cancel any promotional benefit obtained through fraud, abuse, technical error, or misuse.
42. Chargebacks
Where a Customer disputes a payment through a financial institution after Services have been performed, the Company reserves the right to:
- Suspend the Customer's account;
- Recover outstanding amounts;
- Recover administrative costs where legally permissible;
- Submit evidence supporting the completed transaction;
- Pursue any remedies available under applicable law.
Nothing in this provision limits the Customer's legal rights to raise legitimate payment disputes.
43. Claims
Customers must report any claim relating to transportation Services within the period specified by applicable law or, where shorter operational reporting periods are established by the Company, within a reasonable time after becoming aware of the relevant circumstances.
Claims may relate to:
- Loss of a Shipment;
- Damage to a Shipment;
- Delivery discrepancies;
- Billing disputes;
- Service quality concerns;
- Other transportation-related matters.
The Company may require supporting documentation before investigating a claim.
44. Claims Investigation
The Company shall investigate submitted claims using information including:
- Operational records;
- GPS records;
- Driver reports;
- Proof of Delivery records;
- Customer communications;
- Shipment photographs;
- System logs;
- Supporting documentation.
Submission of a claim does not constitute an admission of liability by the Company.
The Company shall communicate the outcome of its investigation within a reasonable period, taking into account the complexity of the matter.
45. Customer Duty to Mitigate Loss
Customers shall take reasonable steps to minimize any potential loss or damage relating to a Shipment.
Failure to take reasonable mitigating measures may be considered when assessing any claim to the extent permitted by applicable law.
Examples include:
- Promptly notifying the Company of delivery issues;
- Providing accurate information;
- Cooperating during investigations;
- Preserving relevant evidence where reasonably possible.
46. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's liability shall be limited as expressly provided in these Terms.
Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under the laws of the Kingdom of Saudi Arabia.
Except where liability arises from the Company's gross negligence, willful misconduct, or any liability that cannot legally be excluded, the Company shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to the use of the Platform or the Services.
Such excluded damages include, without limitation:
- Loss of profits;
- Loss of revenue;
- Loss of business opportunities;
- Loss of anticipated savings;
- Loss of contracts;
- Loss of goodwill;
- Business interruption;
- Loss of reputation;
- Loss of market value;
- Loss of production;
- Loss of data, except where otherwise required by law.
47. Maximum Liability
Unless otherwise expressly agreed in writing or required by mandatory law, the Company's total aggregate liability arising from any single Shipment shall not exceed the lower of:
- The actual documented direct loss suffered by the Customer; or
- The amount paid by the Customer for the relevant transportation Service.
Where the Customer declares a shipment value and purchases any optional enhanced liability or insurance coverage offered by the Company, liability shall be governed by the terms applicable to that additional service.
Under no circumstances shall multiple claims arising from the same Shipment entitle the Customer to recover more than the applicable maximum liability.
48. Circumstances Excluding Liability
The Company shall not be liable for any loss, damage, delay, expense, or failure to perform arising directly or indirectly from:
- Incorrect or incomplete information provided by the Customer;
- Improper packaging;
- Defective goods;
- Inherent defects in the Shipment;
- Acts or omissions of the Customer, Sender, or Recipient;
- Delays caused by governmental authorities;
- Customs inspections or regulatory actions;
- Road closures or traffic conditions;
- Mechanical failure despite proper maintenance;
- Cybersecurity incidents beyond the Company's reasonable control;
- Telecommunications failures;
- GPS inaccuracies;
- Internet outages;
- Utility failures;
- Force Majeure Events;
- Compliance with applicable laws or governmental orders.
49. Customer Responsibility for Shipments
The Customer remains solely responsible for:
- The legality of the Shipment;
- Ownership or lawful authority to ship the goods;
- Accuracy of shipment information;
- Adequate packaging;
- Proper labeling;
- Required permits or approvals;
- Compliance with all applicable laws and regulations.
The Company shall not be responsible for verifying ownership, authenticity, legality, intellectual property rights, commercial value, or regulatory status of any Shipment unless expressly required by applicable law.
50. Perishable and Temperature-Controlled Shipments
Where the Company agrees to transport refrigerated, chilled, frozen, pharmaceutical, or other temperature-sensitive goods, the Customer shall remain responsible for:
- Proper packaging;
- Appropriate preparation of the Shipment;
- Compliance with required storage conditions before pickup;
- Accuracy of temperature requirements communicated to the Company.
The Company shall use commercially reasonable efforts to maintain the agreed transportation conditions but does not guarantee preservation of the Shipment where deterioration results from:
- Inherent characteristics of the goods;
- Improper packaging;
- Delayed handover by the Customer;
- Delayed acceptance by the Recipient;
- Force Majeure;
- Circumstances beyond the Company's reasonable control.
51. High-Value Shipments
Customers intending to transport goods of exceptional value are encouraged to disclose the value of such Shipments before transportation begins.
The Company may, at its sole discretion:
- Decline transportation;
- Require additional documentation;
- Require additional insurance;
- Require special handling procedures;
- Require execution of separate contractual arrangements.
Failure to disclose unusually high-value goods may affect the Company's liability to the extent permitted by applicable law.
52. Insurance
Unless expressly stated otherwise in writing, transportation services provided through the Platform do not constitute an insurance contract.
Any insurance coverage shall be limited to the specific policy terms issued by the relevant insurer.
The Company does not warrant that every Shipment is insured.
Customers are responsible for obtaining any additional insurance they consider appropriate for valuable, sensitive, fragile, confidential, or irreplaceable goods.
53. Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Company, its affiliates, shareholders, directors, officers, employees, contractors, Drivers, Transportation Companies, agents, and representatives from and against any claims, liabilities, damages, losses, penalties, fines, judgments, costs, or expenses (including reasonable legal fees where recoverable under applicable law) arising out of or relating to:
- Breach of these Terms;
- Violation of applicable laws;
- Transportation of prohibited or restricted goods;
- Infringement of intellectual property rights;
- False or misleading information provided by the Customer;
- Negligence or misconduct of the Customer;
- Claims brought by third parties arising from the Customer's Shipment or instructions.
This indemnity shall survive termination of these Terms to the extent permitted by applicable law.
54. Force Majeure
The Company shall not be liable for any delay, interruption, failure, or inability to perform its obligations where such delay or failure results from events beyond its reasonable control.
Force Majeure Events include, without limitation:
- Natural disasters;
- Floods;
- Earthquakes;
- Fires;
- Pandemics;
- Epidemics;
- War;
- Terrorist acts;
- Civil unrest;
- Government actions;
- Changes in law;
- Labor disputes;
- Nationwide transportation disruptions;
- Power failures;
- Telecommunications failures;
- Cyberattacks of significant scale;
- Any other event beyond the Company's reasonable control.
Where a Force Majeure Event occurs, the affected obligations shall be suspended for the duration of the event.
The Company shall use commercially reasonable efforts to resume performance as soon as reasonably practicable.
55. No Warranty
Except as expressly stated in these Terms or required by applicable law, the Platform and the Services are provided on an "as available" and "as is" basis.
The Company makes no express or implied warranties regarding:
- Continuous availability;
- Error-free operation;
- Compatibility with every device;
- Uninterrupted access;
- Accuracy of third-party information;
- Availability of every requested transportation service.
Nothing in this provision excludes statutory warranties that cannot legally be excluded.
56. Duty to Cooperate
The Customer agrees to cooperate with the Company in connection with any investigation relating to:
- Claims;
- Fraud prevention;
- Security incidents;
- Regulatory inquiries;
- Legal proceedings;
- Shipment verification.
Failure to reasonably cooperate may affect the Company's ability to investigate or resolve a claim.
57. Intellectual Property Rights
All intellectual property rights relating to the Platform and the Services are and shall remain the exclusive property of the Company or its licensors.
Such rights include, without limitation:
- Trade names;
- Trademarks;
- Service marks;
- Logos;
- Domain names;
- Software;
- Mobile applications;
- Source code;
- Object code;
- User interfaces;
- Databases;
- Website content;
- Text;
- Images;
- Graphics;
- Videos;
- Documentation;
- Business methods;
- Algorithms;
- Operational workflows;
- Confidential know-how;
- Trade secrets; and
- Any improvements, modifications, or derivative works thereof.
Nothing contained in these Terms transfers ownership of any intellectual property rights to the User.
Subject to these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for its intended purposes.
The User shall not, without the Company's prior written consent:
- Copy, reproduce, or distribute the Platform;
- Modify or create derivative works;
- Reverse engineer, decompile, or disassemble the Platform except where expressly permitted by mandatory law;
- Remove copyright, trademark, or proprietary notices;
- Use the Company's trademarks in a misleading manner;
- Register domain names, social media accounts, or business names that are confusingly similar to those of the Company.
58. Confidentiality
Each party shall maintain the confidentiality of Confidential Information received from the other party and shall not disclose such information except:
- As required by applicable law;
- With the prior written consent of the disclosing party;
- To professional advisers under appropriate confidentiality obligations;
- To competent governmental authorities where legally required.
For the purposes of these Terms, "Confidential Information" includes any non-public business, commercial, technical, operational, financial, customer, pricing, logistics, or security information.
This obligation shall survive termination of these Terms for so long as the information remains confidential under applicable law.
59. Compliance with Applicable Laws
Users shall comply with all applicable laws, regulations, governmental directives, and licensing requirements relating to their use of the Platform and the Services.
Without limitation, Users shall not:
- Use the Platform for unlawful purposes;
- Circumvent applicable regulatory requirements;
- Violate customs, transportation, or trade regulations;
- Infringe the rights of third parties;
- Engage in fraudulent or deceptive conduct.
The Company may cooperate with competent authorities in investigating suspected violations of applicable laws.
60. Suspension of Services
The Company may suspend access to the Platform or any Service, with or without prior notice where permitted by law, if it reasonably believes that:
- The User has breached these Terms;
- Fraudulent activity is suspected;
- Payment obligations remain outstanding;
- Continued access presents security risks;
- Regulatory requirements necessitate suspension;
- System maintenance is required;
- Emergency operational circumstances exist.
Suspension shall not affect the Company's right to pursue any remedies available under these Terms or applicable law.
61. Termination
The Company may terminate or permanently deactivate a User account where:
- These Terms are materially breached;
- Fraud or abuse is established;
- The User repeatedly violates Company policies;
- Continued access presents legal or operational risks;
- Required legal or regulatory obligations cannot otherwise be satisfied.
The User may discontinue use of the Platform at any time by closing the account in accordance with the Company's applicable procedures.
Termination shall not affect rights, obligations, liabilities, or accrued claims arising before the effective date of termination.
62. Survival
The following provisions shall survive termination or expiration of these Terms to the extent applicable:
- Payment obligations;
- Confidentiality;
- Intellectual Property Rights;
- Limitation of Liability;
- Indemnification;
- Governing Law;
- Dispute Resolution;
- Record Retention;
- Any provision intended by its nature to survive termination.
63. Assignment
The User may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without the Company's prior written consent.
The Company may assign or transfer its rights and obligations in connection with:
- Corporate restructuring;
- Merger;
- Acquisition;
- Sale of business assets;
- Internal group reorganization; or
- Other lawful corporate transactions,
provided that such assignment does not materially reduce the User's legal rights.
64. Entire Agreement
These Terms, together with the Privacy Policy and any service-specific terms, policies, or written agreements expressly incorporated by reference, constitute the entire agreement between the Company and the User concerning access to and use of the Platform.
They supersede all prior oral or written discussions, representations, understandings, or agreements relating to the same subject matter.
65. Amendments
The Company reserves the right to amend these Terms from time to time.
Material amendments shall become effective upon publication through the Platform or upon notification to Users, as required by applicable law.
Continued use of the Platform after the effective date of the amended Terms constitutes acceptance of such amendments to the extent permitted by law.
66. Severability
If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be interpreted to the maximum extent permitted by law or, if necessary, severed.
The remaining provisions shall continue in full force and effect.
67. No Waiver
Failure or delay by the Company to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
A waiver shall be effective only if made expressly in writing by an authorized representative of the Company.
A waiver relating to one breach shall not constitute a waiver of any subsequent breach.
68. Governing Law
These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Nothing contained in these Terms shall exclude or limit any mandatory rights granted to Users under applicable Saudi law.
69. Dispute Resolution
The parties shall first seek to resolve any dispute arising out of or relating to these Terms through good-faith negotiations.
If the dispute cannot be resolved within a reasonable period, either party may refer the dispute to the competent courts of the Kingdom of Saudi Arabia, unless the parties have separately agreed in writing to another legally valid dispute resolution mechanism.
Nothing in this clause prevents either party from seeking urgent interim or protective relief from a court of competent jurisdiction where necessary.
70. Notices
Any notice required under these Terms may be delivered by:
- Email;
- In-application notification;
- SMS;
- Courier;
- Registered mail; or
- Any other communication method approved by the Company.
Electronic notices shall be deemed received when transmitted, unless proven otherwise.
Users are responsible for maintaining current and accurate contact information.
71. Contact Information
Transformation Logistics Company
Trade Name: Haulerz
Commercial Registration No.: 7017320214
Website: https://haulerz.com
Email: support@haulerz.com
Telephone: +966 920035830
Questions regarding these Terms may be submitted through the above contact channels.
72. Acceptance of the Terms
By creating an account, accessing the Platform, requesting transportation services, or otherwise using the Services, the User acknowledges that they have read, understood, and agreed to be legally bound by these Terms and all documents incorporated by reference.
If the User does not agree to these Terms, they must immediately discontinue use of the Platform and the Services.